Privacy Policy

This Privacy Policy explains how TriCity Homes, LLC (TriCity Homes) collects, uses, and shares information when you visit tricityhomestn.com, contact us, or submit one of our forms. By using the site or contacting us, you agree to the practices described here.

Information we collect

Information you give us. When you submit a form or contact us, we collect the information you provide, which may include your name, email address, phone number, the address or location of a property, and any details you share in your message.

Information collected automatically. When you call the phone number on this site, we use a call tracking service to record details such as the number you called from, the date and time, and the duration of the call. When you browse the site, standard technical information such as your device type, browser, and general location may be collected through our hosting provider and any analytics we use.

Call tracking and recording

We use CallRail to track and, in some cases, record telephone calls for quality, training, and follow-up purposes. By calling the number on this site, you consent to the tracking and possible recording of that call. If you do not want a call recorded, you may reach us by email instead at neil@tricityhomestn.com.

How we use your information

We use the information we collect to respond to your inquiry, evaluate a property you submit, prepare and discuss pricing and project details, coordinate a project, follow up with you, and improve our services. We may also use it to meet legal, accounting, and recordkeeping requirements.

How we manage and share information

We use Follow Up Boss, a customer relationship management service, to organize and route inquiries so that the right person can follow up with you. We share information with service providers that help us operate the site and our business, such as our call tracking provider, our customer relationship management provider, and our hosting provider. These providers may only use the information to perform services for us.

We may also disclose information if required by law, to enforce our agreements, or to protect the rights, property, or safety of TriCity Homes, our customers, or others.

We do not sell your personal information

We do not sell your personal information, and we do not share it with third parties for their own marketing.

Your choices and deletion requests

You may request to see the personal information we hold about you, ask us to correct it, or ask us to delete it. To make a request, email us at neil@tricityhomestn.com or call 423-840-7928. We will respond within a reasonable time, subject to any records we are required to keep.

Data retention

We keep personal information for as long as needed to respond to you, to carry out a project, and to meet our legal and business recordkeeping needs, after which we take steps to delete or de-identify it.

Cookies and analytics

The site may use cookies and similar technologies, including basic analytics, to understand how the site is used and to improve it. You can control cookies through your browser settings.

Children

The site is intended for adults and is not directed to children. We do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date above. Your continued use of the site after a change means you accept the updated policy.

Contact us

Questions about this policy can be sent to neil@tricityhomestn.com or 423-840-7928.